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Customer Relevance

On the road to greater relevance: put your customers first

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3m
Customer Experi...

Can you do more with less? Discover how a B2B Experience Portal can increase your efficiencies while optimizing customer experiences at the same time.

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Customer Experi...

The White and Yellow Cross is now launching its mobile mijnWGK app, for a further enhanced patient experience in the future

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Other

Inetum-Realdolmen ensures user-friendly experience on CoZo

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Ecosystems

According to Thierry Vermeeren, focusing on co-creation in ecosystems is key for a successful future

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20m
Ecosystems

Thierry Vermeeren (OZ Consulting) shares the essential requirements for a successful ecosystem

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Other

Inetum-Realdolmen and Fluvius provide a digital premium service

ON THE WAY TO GREATER RELEVANCE: PUT YOUR CUSTOMERS FIRST

Digital innovation and an ever-expanding online world hugely impact customer expectations and engagement, both for B2C and B2B. If, as an organization, you cannot meet their high expectations, they will look for one that can. Reviews can make or break you. And this is not just about a purely transactional financial relationship – the selling and buying of a product or service at a certain price and quality. Customers increasingly expect a personalized experience and relevant interactions when and where they want them.

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