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Customer Relevance

On the road to greater relevance: put your customers first

blog
9m
Ecosystems

Ecosystems: Eat or Be Eaten (Or maybe not?)

blog
6m
Customer Loyalt...

Everyone loses a customer sometimes: But do you know exactly where and why you’re losing them?

video
23m
Customer Loyalt...

How to connect customers to your company explained by the Customer & Business Development Manager at D’Ieteren

video
7m
Customer Loyalt...

The next stop with Jean-François Bernaerts (Customer & business development D’Ieteren) about customer loyalty.

blog
8m
Other

Digital transformation: towards a ‘netflixization’ of the public sector?

blog
10m
Customer Experi...

There’s no such thing as omnichannel: the customer is the channel

ON THE WAY TO GREATER RELEVANCE: PUT YOUR CUSTOMERS FIRST

Digital innovation and an ever-expanding online world hugely impact customer expectations and engagement, both for B2C and B2B. If, as an organization, you cannot meet their high expectations, they will look for one that can. Reviews can make or break you. And this is not just about a purely transactional financial relationship – the selling and buying of a product or service at a certain price and quality. Customers increasingly expect a personalized experience and relevant interactions when and where they want them.

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